Resolved Question: Is this a good resume

6 August 2008, 6:56 am

CATHY R. DRUMMOND 31 Lowdnes Hill Rd Greenville, SC 29607 864.201.0758 Crdrum123@yahoo.com ________________________________________ Career Objective To obtain a position within an environment that will take advantage of my skills and experience and allow room for advancement; to also be an asset and a dynamic representative for a supportive organization SKILLS: Superb organization Great time management Excellent multi-tasking Strong interpersonal relations Great training and coaching Quick learner Exceptional administrative Brilliant verbal communication Proficient in Microsoft Office Suite Problem Solver Extraordinary leadership _______________________________________ Professional Experience Gannett Center of Excellence; Greenville, SC December 2007- March 2008 Start new subscription for about 15-18 different newspaper throughout the United States including US Today. I processed credit card, bank drafts or debit card payments. Also I processed new sales requests offering different products and services, to provide the customer with the best deals available. I also processed cancellation requests. Have the ability to stop or start the paper at anytime, and offer the best customer I can. Charter Communication; Greenville, SC July 2007-October 2007 Offered saves promotions, plans, and products to keep valued customers. Also set up new accounts, disconnects, reconnects, billing issues, and problem solving Ashley Furniture, Greenville, SC October-PRESENT Submit credit applications, process orders, delivery voice-to-voice confirmation, scanning and uploading customer's paperwork, filing paperwork, inventory transfers, receive merchandise, generating purchase orders, ordering merchandise, billing, and handling customer's issues. Summit Service Group, Greenville, SC April 2006-OCTOBER 2006 Oversee the day to day operations of the facility, as well as to supervise, train, hire and terminate employees. The essentials duties and responsibilities include completing all paperwork, hiring, terminating and training all employees. Responsible duties within housekeeping and laundry departments. MCI, Greenville, SC July 2003- 2005 Launch Manager Analyze data and create action plans to increase productivity Perform order management for VOIP (Voice Over Internet Protocol) orders - This includes data order entry, provisioning, trouble shooting/ ticketing, order escalations, process billing and fixing out of service issues by inbound/outbound calling to other phone companies. Order Entry Processor effectively process orders for client, including changes and cancels to existing accounts Investigate, resolve, and escalate issues regarding orders and deadlines. Customer Service Representative Responsible for administrative functions relating to servicing new and existing customer base and knowledgeably assist customers regarding telecommunications services, products, information and disputes via inbound calls Land America Real estate Agency, Alpharetta , GA January 2002-August 2002 Customer Service Rep II? Provide administrative support for the customers, lender, and the appraisers Assisted administrative lenders with appraiser report and faxed and via email copy and also mailed hard copy through USPS Taking inbound and outbound calls for new and existing customer, and various lenders Education East Mississippi Community College , Scooba,MS Major: Registered Nurse 1999-2001... read more

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